Experience the benefits of working with us
We spend more time on the problems
The solution to a business problem is usually buried in the problem itself, just as vaccines are discovered out of a deep understanding of the virus. So it requires spending more time understanding the true nature of a problem to come up with a robust solution.
However, when faced with pressure or opportunity, the natural tendency is to want to do something quickly. Either relieve the pressure because it’s uncomfortable or seize the opportunity for fear that it may vanish. There is validity to this, but like any automatic response there are risks of negative consequences as well as upsides. Spontaneous solutions might be more detrimental to the outcome than beneficial.
We help our clients to develop more wisdom about their businesses by giving them the insights to directly confront their problems. This in turn helps them to apply better judgment and develop more calculated responses. We don’t sell pre-packaged solutions looking for a problem, we keep iterating until its right which involves extensive consultation and working directly with the inevitable resistance to change.
We dig deeper
We believe it is better to be right in decisions than it is to be right in opinions. Often big decisions are made on the basis of opinions rather than reliable and valid data so we dig deeper to reveal the truth of what’s happening inside the organization’s ecosystem.
We look for the recurring patterns, the sources of conflict or unproductiveness and identify the gaps in process or function so that we can present an honest picture of what’s happening.
Sometimes its ugly, sometimes its satisfying but its mostly validating. Our clients are generally familiar with the picture but it takes someone else to hold up the mirror to see it clearly.
Our planning is a dynamic process
Some argue that strategic planning is dead because businesses in today’s world need to pivot quickly or fail fast, so a strategy is likely to be obsolete as soon as its released off the press.
There may be some merit to this. Strategic planning is often treated as a static process where a plan is the goal, whereupon it’s used as a bookend to hold up all the business books that were also purchased and not taken seriously.
We help our clients create visions and strategies that flex and adapt as the organization learns and grows. We achieve this by focusing their attention on the discipline and habit of planning and thinking in a strategic way so that it becomes a mindset and the way the organization is run.
We leverage the natural systems
As organizations scale in size, the degree of complexity within their system grows exponentially. There will be more people to manage, more SKUs or customers, more handoffs, more…emails!
The “ready, fire, aim” approach doesn’t work with this sort of complexity, it has to be managed. The key to this is untangling the complexity and creating simple rules and logical processes to handle day to day matters (a.k.a. how we do things around here). This is not the same thing as developing a bloated bureaucracy and it won’t stifle creativity, on the contrary it is what makes an organization run more smoothly with less nagging pain.
We reveal to our clients the systems that already exist inside their organizations and help them leverage what works and change what doesn’t. This frees them up to spend more time being innovative and evolving their business model and less time putting out fires.
We create structure out of chaos
The frantic pace of change and complexity of doing business in the modern world means that structure is essential to organize thinking, and planning is essential to ensure actions are carried out in a sensible sequence.
Startups are often chaotic places but at some point in the growth journey they have to develop a more established business model that can accommodate growth. Those that don’t usually fail because they find a that a great product is not enough to succeed.
It is important to be agile and innovative but there needs to be a solid core or stable foundation to the business and this is what we help to build and implement.
We focus on sustainable profitability
Short-term thinking is the bane of many organizations pursuing profit at all cost. This works sometimes for some organizations but as the saying states its a short-term strategy and shouldn’t be the way the business is run.
Those that do run their businesses according to short term thinking tend to pay insufficient attention to building resiliency into their organizations and become highly vulnerable to new competitors or economic downturns.
We work with our clients to create financial resiliency by building sustainability into revenue streams and paying close attention to the real operating costs of the business in order to maintain healthy profit margins and more predictable cashflow.
Meet Our Team