By Dave Roberts, Management Consultant

Groan…it’s that time of the year again. Two dreary days in an air-conditioned hotel room with sleep-inducing fluorescent lighting, bowls of high-fructose corn syrup mints and that ever-so-slightly painful facilitator armed with his Koosh balls and “creativity stimulators”. Hold your cynical tongue, it’s VISION time. After all, we’re paying a lot of money for the privilege to map out a future that promises to provide our business with the focus it so desperately needs and the elusive motivation required to align our staff and transform them into passionate believers and consistent customer-expectation-exceeders. Read the rest of this entry »